Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses within the United States.

Processing time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. You'll receive a confirmation email with tracking information once your order ships.

Shipping rates and delivery estimates

Shipping is free on all US orders.

Estimated delivery time is 7–12 business days from the date your order ships. Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs processing, or other factors outside our control.

Order tracking

Once your order ships, you'll receive an email with a tracking number so you can follow your package's journey. Please allow up to 48 hours for tracking information to become active.

Delays

Occasionally, delivery may take longer than estimated due to high demand, carrier issues, or circumstances beyond our control. If your order is significantly delayed, please contact us at support@whiskerfalls.com and we'll help track it down.

Wrong or incomplete addresses

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us at support@whiskerfalls.com as soon as possible and we'll do our best to correct it before the order ships.

Damaged or lost packages

If your order arrives damaged, or if your tracking shows delivered but you haven't received it, please contact us at support@whiskerfalls.com with your order number and we'll make it right.

Questions?

For any shipping questions, reach us at support@whiskerfalls.com.